Residential Counsellor

Organization Overview

The St. Leonard’s Society of Hamilton (SLSH) operates as a therapeutic, community-based program, offering residential support to male individuals transitioning from federal incarceration. Programs include the Robert Street Community Residential Facility, the Clinton House Community Residential Facility and the Reporting Centre. SLSH aims to foster the personal growth and societal integration of men with histories in the criminal justice system or those at risk of offending. More information about these impactful initiatives is available at www.slsh.ca.

Job Summary

The Residential Counsellor provides critical support to male individuals transitioning from federal incarceration. Responsibilities encompass facility security, resident engagement, and crisis management. High ethical standards, teamwork, and strong problem-solving skills are essential.

Core Competencies

• Ethics & Integrity – Essential for building trust and maintaining the organization’s reputation.
• Communication – Vital for interactions with residents, coworkers, and external stakeholders.
• Accountability & Dependability – Consistency and reliability in performing duties.
• Problem Solving – Addressing and resolving issues in the facility and with residents.
• Planning & Organizing – Ensuring smooth operations and anticipating needs.
• Teamwork – Collaborating effectively with other staff and external entities.
• Time Management – Efficiently handling tasks and managing time.
• Mediating & Negotiating – Dealing with conflicts or disagreements.
• Development & Continual Learning – Adapting to changes and enhancing skill sets.
• Managing Energy & Stress – Maintaining composure and effectiveness in potentially stressful situations.
• Providing Consultation – Offering advice and expertise.
• Operating Equipment – As it pertains to security and other systems within the facility.

Key Duties & Responsibilities

1. Documentation & Reporting
   • Maintain detailed records of all events during shifts.
   • Document incidents in resident case notes.
   • Complete regular house checks, logging details in the Duty Log.
   • Undertake resident case note entries.
   • Produce special reports as necessary.
2. Resident Interaction & Support
   • Assist residents during crises or problems.
   • Conduct resident intake and orientation sessions.
   • Provide access to resident medications and observe breathalyzer tests.
   • Ensure consistent upholding of resident confidentiality.
   • Ensure that residents follow House rules and abide by conditions.
3. Facility Maintenance & Security
   • Adopt a leadership stance and ensure security against theft within the facility.
   • Familiarize with emergency evacuation and fire safety procedures.
   • Ensure daily availability of essential food and cleaning supplies.
   • Address and resolve any facility maintenance or safety concerns.
4. Administrative & Communication Tasks
   • Respond to after-hour facility inquiries in line with agency policy.
   • Familiarize with all agency policies, procedures, and house expectations.
   • Handle tasks such as copying paystubs, faxing prescriptions, and sending resident passes.
   • Attend house and staff meetings and training seminars.
   • Collaborate with Correctional Service Canada (CSC) and the police services.
5. Team Collaboration & Compliance
   • Collaborate as a member of the Case Management Team, focusing on resident progress.
   • Report any violations of Special Conditions to the appropriate authority.
6. Other Responsibilities
   • Fulfill other duties as directed by the organization.